Privacy Policy for Jennings Plumbing and Heating Limited
Last updated: 02 January 2026
Legal Name: Jennings Plumbing & Property Maintenance
Public Name: Jennings Plumbing and Heating Limited
Business Address: Citibase, 13 Audley House, Palace Street, SW1E 5HX, United Kingdom
Store Address: Littleton House, 129 Lupus St, Pimlico, London SW1V 3EN, United Kingdom
Telephone: 020 3280 8997
Website: https://jenningsph.com/
1. Introduction and Purpose
Jennings Plumbing and Heating Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your
personal data. This Privacy Policy explains how we collect, use, share, store, and protect personal information
when you visit or use our website and interact with our services. We process personal data in compliance with the
UK General Data Protection Regulation (UK-GDPR), the Data Protection Act 2018, and other applicable laws.
By accessing or using our website, engaging with our content, or providing us with personal information through
contact forms, email, telephone or otherwise, you agree to the terms of this Privacy Policy.
2. Data Controller
Jennings Plumbing and Heating Limited is the data controller responsible for your personal data, as outlined in
this policy.
3. Personal Data We Collect
We collect personal data that you voluntarily provide to us, and technical information automatically collected when
You use our website.
3.1 Personal Data You Provide
You may provide the following categories of personal information:
- Contact information: name, email address, telephone number, postal address
- Professional information: job title or company, where applicable
- Communication content: messages submitted through contact forms or email
3.2 Technical and Usage Data
When you visit our website, we may automatically collect:
- IP address and device identifiers
- Browser type and operating system
- Pages visited, session duration, referral source
- Cookies and similar tracking technologies
This data may be used to analyse website usage, improve user experience, and maintain network security.
3.3 Special Categories
We do not intentionally collect special category data (e.g., health, racial, or religious data) via the website.
4. Legal Basis for Processing Personal Data
We rely on the following lawful bases under UK-GDPR:
- Contract performance: to respond to enquiries, provide services, and fulfil contracted obligations.
- Legitimate interests: to administer and improve our website, analyse usage data, safeguard systems, and communicate with you.
- Consent: for cookies or direct marketing communications where you opt in.
- Legal compliance: to comply with legal obligations (e.g., record keeping, responding to legal requests).
5. How We Use Your Personal Data
We use personal data for the following purposes:
- To respond to enquiries or requests submitted via the website
- To communicate about services, quotes and appointments
- To administer and improve our website and digital services
- To comply with contractual and legal obligations
- To protect the security, integrity and performance of our systems
- To send marketing (where consent has been granted)
6. Cookies and Tracking Technologies
Our website may use cookies, web beacons, or similar technologies for session management, analytics, and
performance improvement. You may consent to non-essential cookies via the cookie banner on your first visit.
Cookies may collect technical data such as device type, browser version, and user preferences. You may manage or
disable cookies via your browser settings.
7. Data Sharing and Third Parties
We may share your personal information with:
- Service providers and IT support providers for website functionality
- Third-party analytics providers to analyse usage data
- Legal or regulatory authorities where required by law or to protect rights
- Professional advisers in connection with legal matters
We do not sell or trade your personal data to third parties.
8. International Transfers
We will only transfer personal data outside the UK or EEA if there is an adequate level of protection or
appropriate safeguards such as standard contractual clauses.
9. Data Retention
We retain personal data only as long as necessary for the purposes it was collected, contract performance, legal
compliance, or as required by regulation. Specific retention periods:
- Enquiry and contact data: retained for a reasonable period to respond to enquiries and provide services
- Website usage and log data: retained according to technical requirements or analytics provider terms
- Contract and service records: retained in line with statutory record-keeping obligations
10. Your Rights Under Data Protection Law
Under UK-GDPR, you have the right to:
- Access your personal data and receive a copy
- Rectify inaccurate data
- Erase your data in certain circumstances
- Restrict or object to processing
- Withdraw consent (where consent is the basis)
- Data portability to obtain and reuse your data
- Complain with the Information Commissioner’s Office (ICO) if you believe your rights have been breached
Requests to exercise your rights may be made in writing via the contact details below.
11. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access,
loss, or misuse. Examples include secure server technology, encrypted communications (HTTPS), and restricted access
controls.
12. Children’s Privacy
Our website and services are not directed at children under the age of 16, and we do not knowingly collect
personal data from individuals under this age.
13. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of
third-party sites, and we recommend reviewing their respective privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised date will
be updated at the top of the document. Continued use of the website constitutes acceptance of any updated policy.
15. Contact Information
For questions about this Privacy Policy or to exercise your rights, contact:
Jennings Plumbing and Heating Limited
Citibase, 13 Audley House, Palace Street, SW1E 5HX, London, UK
Email: info@jenningsph.com
Phone: 020 3280 8997